Orders are usually delivered within 5-10 business days after processing. Delivery times may vary based on your location, shipping method, and other factors.

Yes! We ship worldwide.

Your satisfaction is our top priority. We offer a 30-day Return & Exchange Policy:

• If a product arrives damaged or is faulty, we offer a 100% refund.
  
  
• You have 30 days from the date of receipt to request a return or exchange.
  
  

To qualify for a return, items must be unopened, unused, and undamaged, with proof of purchase included.

To initiate a return, please email support@pawzu.com with the subject "Returns", and include your order number, name, and the reason for the return. We'll provide instructions on where to send the returned items.

For your protection, we strongly recommend obtaining proof of postage when returning goods to avoid any issues with lost packages.

Please note: Customers are responsible for the return shipping costs.

Once we receive and inspect your returned item, you’ll receive an email confirming the status of your refund. If the refund is approved, it will be processed, and a credit will be automatically applied to your original payment method shortly after.

You can choose your preferred payment method at checkout. We securely accept payments from both local and international customers via Credit Cards, Debit Cards, Apple Pay, and more!

If you didn’t find the answer in our FAQ section, feel free to reach out to us at support@pawzu.com for any questions related to your order or our website! If you're unable to contact us by email, you can also send us a message on Instagram at @pawzuofficial.